Luxury Climate HVAC Ltd. SMS Terms & Conditions

Effective Date: February 26, 2025

Please read these terms and conditions carefully. By opting in to receive SMS text messages from Luxury Climate HVAC Ltd. (via verbal consent during phone calls, email requests, or website inquiries), you agree to be bound by these terms.

1. Program Description

Luxury Climate sends SMS text messages to provide customer service, schedule and confirm appointments, send technician arrival notices, deliver quote/estimate follow-ups, and send billing/invoice links for heating, ventilation, and air conditioning services.

2. Message Frequency

Message frequency varies depending on your service requests, bookings, and active interactions with our team.

3. Message and Data Rates

Message and data rates may apply to any messages sent to you by us and to us by you. If you have questions about your text plan or data plan, please contact your wireless carrier.

4. How to Opt-Out (STOP)

You can cancel the SMS service at any time. Just reply STOP to any text message you receive from us. After sending STOP, we will send you a single confirmation SMS confirming that you have been unsubscribed.

5. How to Get Help (HELP)

If you are experiencing issues with our messaging program or need assistance, reply with the keyword HELP to any message, or reach our office directly:

6. Carrier Liability

Mobile carriers (such as Rogers, Telus, Bell, and others) are not liable for delayed or undelivered messages.

7. Privacy & Data Non-Sharing Statement

We respect your privacy. Customer mobile phone numbers and text messaging originator opt-in data/consent will never be shared, sold, rented, or provided to third parties or affiliates for marketing or promotional purposes. Review our full Privacy Policy.