Privacy Policy

Luxury Climate HVAC Ltd. ("we," "us," "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (www.luxuryclimate.ca), use our services, or communicate with us online, via email, phone, or SMS.

1. Information We Collect

We collect the following types of personal information:

• A. Information You Provide to Us:

  • Inquiries & Phone Calls: Name, email address, physical address, and mobile phone number when you request service, estimates, or submit inquiries.

  • Online Booking & Service Intake: Service address, equipment details, scheduling preferences, and contact information collected through our CRM (Housecall Pro).

  • Job Applications: Name, contact details, and resume details submitted for employment.

  • Financing Applications: If you apply for financing, your data is processed by our financing partner, Financeit, under their respective privacy policy.

• B. Information Collected Automatically:

  • Cookies & Analytics: Web analytics (such as Google Analytics), IP addresses, browser types, and pages visited to improve user experience.

2. How We Use Your Information

We use your personal information to:

• Respond to inquiries and provide customer support.

• Schedule, confirm, and manage HVAC appointments and technician dispatches.

• Send transactional SMS notifications (appointment reminders, technician on-the-way alerts, invoice links).

• Process invoices and payments.

• Process job applications.

• Comply with legal and regulatory obligations.

3. How We Share Your Information & Mobile Privacy Protection

We do not sell, rent, or trade your personal information. We only share information in the following limited circumstances:

• Service Providers: We share details with operational platforms solely to deliver our services (e.g., Housecall Pro for scheduling and dispatch).

• Legal Compliance: When required by law or legal request to protect rights and safety.

• Strict Mobile Information Protection:No mobile phone numbers, SMS opt-in data, or messaging consent will be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes under any circumstances. All third-party sharing categories exclude text messaging originator opt-in data and consent.

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Cookies and Tracking Technologies

Our website uses standard cookies. You can manage or disable cookies via your browser settings.

5. Data Security

We implement industry-standard administrative and technical security measures (including data encryption) to protect your personal data from unauthorized access or misuse.

6. Data Retention & Deletion

We retain personal information only as long as necessary for operational, accounting, and legal requirements. You may request the review or deletion of your personal information at any time by contacting us at office@luxuryclimate.ca.

7. Your Rights and Choices

You have the right to access, update, or request deletion of your personal data, or opt out of non-essential communications. For SMS, reply STOP at any time.

8. Children's Privacy

Our services are not directed to individuals under 16 years of age, and we do not knowingly collect personal data from children.

9. Third-Party Links

Our website may link to third-party tools (such as Financeit). We are not responsible for their independent privacy practices.

10. Changes to This Privacy Policy

Any updates to this policy will be posted on this page with an updated effective date.

11. Contact Us

For questions regarding this Privacy Policy or our data practices:

• Luxury Climate HVAC Ltd.

• Email:office@luxuryclimate.ca

• Phone: (604) 991-4328

• Website:www.luxuryclimate.ca